01. Where do I start?
If you’re just beginning an order, start by filling out the order form here. Once you submit it, we’ll take a look at your needs, assign you a project manager, and then they will contact you either to ask for more details or to give you a price quote. After that you can submit your file(s), either using the file upload, through e-mail, or using sites such as Dropbox or your FTP site. Whatever works best for you works for us.
02. I prefer to just talk through e-mail or on the phone.
That’s fine! The portal page is just a one-stop shop to keep your files, invoices, etc. organized, but it’s up to you if you want a more personal experience.
03. There’s a problem with uploading my files.
You should see a message once you’ve submitted your files that says they have been sent. If you don’t, there might be a few reasons why your files weren’t accepted. One reason could be the file is too big to be uploaded using our site. If this is the case, let us know and we can work out another method to receive your file.
If you’re not sure if your file went through, look under “Previously Uploaded Files” on the order page. All files you’ve uploaded will remain on our server until the project is completed. If you don’t see your file there, submit it again or contact us for help.
04. How can I pay?
First time clients must pay the invoice total before the finished work is handed over. You can pay either through our site with a credit or debit card. If you’re a frequent customer, we offer a lot more freedom of choice. You can pay with a check, PayPal or credit card, and in most cases you’ll have 30 days from the invoice date to pay.
05. Where do I send checks to?
You can send them to:
Atomic Scribe
2450 Stedman Ln.
Conyers, GA 30094
01. Where do I start?
If you’re just beginning an order, start by filling out the order form here. Once you submit it, we’ll take a look at your needs, assign you a project manager, and then they will contact you either to ask for more details or to give you a price quote. After that you can submit your file(s), either using the file upload, through e-mail, or using sites such as Dropbox or your FTP site. Whatever works best for you works for us.
02. I prefer to just talk through e-mail or on the phone.
That’s fine! The portal page is just a one-stop shop to keep your files, invoices, etc. organized, but it’s up to you if you want a more personal experience.
03. There’s a problem with uploading my files.
You should see a message once you’ve submitted your files that says they have been sent. If you don’t, there might be a few reasons why your files weren’t accepted. One reason could be the file is too big to be uploaded using our site. If this is the case, let us know and we can work out another method to receive your file.
If you’re not sure if your file went through, look under “Previously Uploaded Files” on the order page. All files you’ve uploaded will remain on our server until the project is completed. If you don’t see your file there, submit it again or contact us for help.
04. How can I pay?
First time clients must pay the invoice total before the finished work is handed over. You can pay either through our site with a credit or debit card. If you’re a frequent customer, we offer a lot more freedom of choice. You can pay with a check, PayPal or credit card, and in most cases you’ll have 30 days from the invoice date to pay.
05. Where do I send checks to?
You can send them to:
Atomic Scribe
2450 Stedman Ln.
Conyers, GA 30094